FAQ

Frequently asked questions

Straight answers. If yours isn't here, contact us.

What exactly am I buying?

A subscription to cloud ERP software: your organization gets a private workspace with the modules your plan includes, accessible from any browser.

How does the free trial work?

Register, verify your email, and you get 14 days with the Professional plan's modules. No credit card required. When the trial ends you choose a plan or your workspace becomes read-only until you do.

Is my data really separate from other customers?

Yes. Tenant isolation is enforced by the database itself (Row Level Security) plus server-side authorization checks. We also publish the isolation tests we run.

Can I add branches later?

Yes — branches can be added any time within your plan's limits, and upgrading plans raises those limits.

What if I exceed my user limit?

You'll be asked to upgrade or deactivate users before adding more. We never silently bill you.

Do you support Urdu?

The interface ships in English and Urdu (RTL-ready), and you can switch any time.

How do I pay?

At launch: verified bank transfer, with JazzCash/Easypaisa and card gateways evaluated as they prove production-ready. Manual payments are verified by our team — a screenshot alone never activates anything.

Can I leave and take my data?

Yes. Export your business data any time in standard formats. Account deletion follows a documented retention policy.

Is it FBR-compliant?

Tax rates, categories and invoice numbering are fully configurable and versioned so your accountant can set them correctly. We design for FBR integration capability, but we don't claim legal compliance on your behalf — that stays between you and your tax advisor.

Who do I contact for support?

Each plan includes defined support channels; Enterprise gets dedicated support. Use the contact page to reach us.